Thursday, June 29, 2006

Eating Your Own Dogfood

I have spent the better part of the last 6 months extolling the virtues of blogging, podcasting, RSS aggregation and all other manner of popular technologies to our clients and asking them to explore the possibilities of using them to enhance their businesses.

Whilst in a meeting today, I was asked how my company was harnassing the power of these technologies to improve our communications with our customers. I was dumbfounded that I had to answer that we weren't. In our haste to sell someone something, we forgot to try it ourselves. It hadn't even occured to me until today that we don't have a company blog set up. We don't do a lot of the things we tell our customers to do. That's a very sobering thought, but one we're going to change. The company blog goes up tomorrow.

Isn't there an inherent problem in selling something you don't use yourself? I'd love to hear thoughts on this one.

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Tuesday, June 27, 2006

Vista Beta 2 Thought Stream

I love the new Aero UI. I thought the transparency would kill the experience, but, rather, it actually adds to the experience.

System Restore will take down even the most formidable hard drives in a matter of hours. It seems like every time you click something, a restore point is made. Does anyone know of a way to limit the amount of drive space used by System Restore like you can in XP?

Aero is awesome.

Search seems to find things really fast. I don't know if it's as fast a Spotlight yet, but this is also a beta.

I can't play any of the games I've installed for more than 10 minutes without hard freezing of my system.

Sidebar would benefit from a "slide out" feature a la Google Desktop.

More to come...

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Thursday, June 15, 2006

Adventures in Vista

To quote the Microsoft Windows Vista homepage, the publicly available Windows Vista Beta 2 is meant for “…IT professionals, developers, and technology enthusiasts”. While I am certainly not an IT professional nor developer; I am definitely a technology enthusiast. So I decided it was high time for my machine to experience something new and downloaded the 4.4 gigabyte DVD image. After burning the DVD, I popped it in my DVD-ROM drive and booted to Windows XP.

Once safely booted into XP, I ran the installer on the Vista DVD and away I went. I chose the upgrade option after reading of many successful upgrades on numerous blogs and forums. Why not keep my data intact, I figured. Installation was typical of Windows. Serial key was entered. Files were copied from the DVD drive to my hard drive. Computer rebooted several times during the whole process. Eventually, after what seemed like a very long time, I was greeted with the new Vista login screen. Right away, I could tell them something was very different about this version of Windows.

As was my experience with Office 2007 Beta 2, my first impression of Vista Beta 2 was one of awe. As a designer, I can appreciate the immense amount of work that has gone into making the Windows user experience a decidedly better one. While it isn’t without its flaws-I’ve had to reinstall it several times after infamous BSODs-the next version of Windows is going to really impress a lot of users and not just because of its impressive eye candy.

I must say I’m impressed, which is something that I rarely use in conjunction with Microsoft. However, from what I’ve seen of Vista Beta 2 and Office Beta 2, Microsoft is looking like they’re going to turn the corner of usability and start to close the gap on Apple. I choose my words carefully because I still believe Apple is the king of simplicity and usability. However, Microsoft is making large leaps and, obviously, committing resources to ensuring great user experiences.

I don’t plan on reviewing Vista Beta 2, per se, because so many are floating around the blogosphere. I will, however, document my thoughts in some sort of “stream of consciousness” post(s) as I have experiences worth sharing. Needless to say, I’m impressed with Vista Beta 2 and can’t wait to see where Microsoft will take it with the remaining development time they’ve got until release.

Saturday, June 10, 2006

Microsoft Word 2007 Beta 2 Review

One of the most widely used, if not the most widely used, word processing applications is Microsoft Word. In Word 2007 Beta 2, Microsoft did not rest on their laurels, instead including several very useful new features and increasing Word’s overall usability considerably. Let’s look at some of the most useful new additions to Microsoft Word 2007 as it stands right now. Note that some of the features covered in this review may exist in previous versions of Word. However, I have never personally seen them. As an aside, I read that during the development of Office 2007, a user group was commissioned by Microsoft to determine the features most requested by potential users of the software. A majority of the features requested by the focus group already existed in the Office suite. This illustrates the difficulty most users face with traditional cascading menus and is probably one of the driving forces behind the innovative “Ribbon” interface present in most of the Office 2007 Beta 2 applications.

“On Demand Toolbar”

First, when a section of text is selected, a compact toolbar containing font and paragraph formatting commands appears just above the text selection. While this is nothing revolutionary, it certainly underscores the importance placed by Microsoft on usability in the new Office suite. One other nice touch Microsoft has added to this toolbar is that it fades in and out based on the location of the mouse pointer in relation to the text selection. In other words, the toolbar fades away as the mouse pointer moves away from the text and fades back into view when the mouse pointer moves back towards the selection. Nothing huge, but a nice little touch that will surely save more than a few trips up to the menu bar.

Styles

The next notable feature included in the beta is the “Styles” bucket. Styles may have actually existed in previous version of Word, but I have never seen them. Even if they had, Microsoft has added a simple, but powerful feature that will make this iteration much more useful than before. By default, the Styles bucket contains several options for formatting text selections, including: Normal, No Spacing, Heading 1, Heading 2, Title, Subtitle, Emphasis, Strong and many others. What stands out about this version of Word, and other office applications which share this feature, is the live, real-time preview of selected effects before commit. So, as you mouse over the different commands in the Styles bucket, the text selection changes dynamically to reflect the effect currently selected. In this way, users can quickly preview changes without having to play the “guess/commit/undo” that so many users have to play before finding an appropriate style that works. This feature, which is present across most of the applications in the Office suite, is going to save a lot of people a lot of time and will be a major reason people will enjoy using Office 2007 as much as they will.

Smart Art

The Insert tab allows users to insert the same charts, tables, shapes and clipart as they have been able to do in Word for some time. The major change in Word 2007, as well as Excel 2007 and Power Point 2007, is the aptly named “Smart Art”. Smart Art is really incredible, actually, and will be a favorite of those who may not be gifted graphic designers. Smart Art items are a collection of predesigned illustrations depicting processes, relationships, lists, cycles, hierarchies and many of the other diagrams business users frequently add to documents to explain certain concepts. So what’s so great about some illustrations? In and of themselves nothing, but where Smart Art gets its name is the intelligence built into their design. Once a selection is made from the Smart Art list, the chart is placed into the document, along with a hierarchal text input box beside the chart. If the chart calls for one text label for each object in the Smart Art, then the text box will contain three text input fields. As text is entered into each field, it’s rendered on the chart. If, for example, one of the shapes in the Smart Art is smaller than the others and the text being input in the corresponding text field will not fit on the shape reasonably, the text is automatically resized to fit in the object. Not only is the text for that particular object resized, but the text in the other object is resized as well. This will help users create consistent, well designed illustrations. The same styles with real-time previews that exist for text selections exist for Smart Art objects and colors and styles can be changed quickly and easily with the user getting to see any what any changes will look like before they are made. Smart Art objects can also be changed on the fly as well. Users can go from a three step gear illustration to a four piece pie chart instantly, with all of the existing text transferred to the new Smart Art object. As an artist, I know many users struggle with making consistent, well-designed illustrations. This will go a long way to helping average users create presentable charts, graphs and many other illustrations. I’m very excited about this addition to the Office suite and I’m sure many users will agree.

Themes

Themes take Styles to the next level by providing “templates” to pre-define various elements in the document. Themes apply to colors, fonts and effects. Using the same real-time preview found in various other Word and Office features, users can quickly browse through various themes and see how the entire Word document is affected by the theme. Users can also create their own themes to match corporate guidelines and other pre-defined templates they might use. As with Styles, this feature may have been present in previous versions of Word, but I never saw it.

Windows Button

The File menu has been replaced in most of the Office 2007 applications and replaced with the “Windows Button”, at least I think that’s what they’re calling it. The Windows Button presents users with familiar commands such as New, Open, Save, Save As, Print and Close. Several features have been added to account for variances from the simple create, save and print workflow.

Finish

The Finish command contains several sub-commands that existed in previous versions of Word, such as Inspect, Permissions, Signature and Compatibility commands. These are not new, but have been moved to the Windows menu, which now acts as sort of a workflow-driven menu.

Send

The Send command contains two sub-commands: Email and Internet Fax. Again, both of these options exist in previous versions of Word, but have been moved to reflect their place in the typical workflow.

Publish

The Publish command gives users the option to publish their document to a document manager or workspace, such as Share Point. The new, and quite nifty, command is Publish to Blog. Yes, Word 2007 Beta 2 (I assume this feature will survive any feature cuts made by Microsoft, but you never know) can be used as an offline Blog post publishing tool. What better indicator of blogging’s mainstream acceptance than to see support for it in Microsoft Office. Just like Apple did with podcasting, Microsoft has a chance to push blogging to the top of the adoption curve with this feature.

Conclusion

Microsoft has made incredible strides to improve usability and functionality of Word 2007 and the same goes for all of the applications in the Office suite. Check the screencast for a better illustration to see Word 2007 Beta 2 in action and stay tuned for more reviews of most, if not all of the Office 2007 Beta 2 applications. I do not claim to be a Word power-user and, as such, probably missed many points in this and previous versions of Word. Please feel free to leave me a comment and let me know if I goofed on any of the features I touched on in this review.

Road Weary

It's been over a week since I've posted. I've been in beautiful San Jose, California on business. I managed to write a quasi-thorough review of Microsoft Word 2007 Beta 2 whilst traveling. I'll post it shortly and hope to have a screen cast of the review up tonight or tomorrow.

While the weather in San Jose was awesome, my wireless internet experience was not. I'm shocked that I can go to one of the most wired cities in the world and stay at a hotel where I don't have access to wireless internet. I'm not going to rat out the offending hotel (well known, upscale chain), but I was disappointed to have to string an ethernet cable around the room to get access. And don't get me started on the $10 a day price, either. Makes me wish I could afford one of these.




Tuesday, May 30, 2006

Windows Vista Ultimate: $450 US? - Engadget

All I want to know is this: is anyone going to shell out this much money for any OS? I know this is the Ultimate edition, afterall, but when is too far? What is the most you would pay for an OS, regardless of platform, etc.? I'd love to hear opinions on this. Leave a comment.

Windows Vista Ultimate: $450 US? - Engadget

Sunday, May 28, 2006

Microsoft Office 2007 Beta 2: User Interface Review

As I mentioned several days ago, Microsoft publicly released the second beta of Office 2007 last week at their WinHEC conference. I, like many of my early-adopting, sneezing peers, raced to download, install and test some or all of the components of the coming Office suite. I wrote that my early impressions were those of amazement. After having spent considerably more time with the suite, my thoughts are the same: Microsoft Office 2007 is going to blow away anything that has come before it. The more I use it, the more I seem to like, maybe even love, about it.

So what has me, and many others long-time Office users I’m sure, so impressed with the next Office offering from Microsoft? User interface. For the first time that I can recall, Microsoft has actually put thought into the user interface. Not only have they put some thought, as well as myriad resources, into the user interface; they’ve delivered some real results, which shows that they’ve gone further than they ever have before to execute on what the users need rather than what they want users to need.

For the sake of brevity, I’ll devote this review to the broad and sweeping changes to the user interface that permeate most of the Office 2007 Beta apps I’ve tested so far. I’ll write app specific reviews separately. As an aside, can anyone tell me what the plan is for apps such as Project 2007 or Visio 2007, which, as of Beta 2, do not implement the new “Ribbon” interface?

Upon starting any of the basic Office apps (Word, Excel, Power Point, Outlook) the user is greeted with an interface that probably looks very foreign to veteran Office users.

At first glance, it might appear that the Office dev team has simply grouped different functions of different existing toolbars together into buckets below the toolbar. This is partially correct, but there is so much more to the interface that to imply that this is the extent of the changes would be completely missing the point. A closer look at the “Ribbon” interface, as it’s being called my Microsoft, reveals the task-oriented nature of the new interface. While in previous versions of Office, one could wade through menu option upon menu option looking for the appropriate command, the Office team has brought the most pertinent functions to the user based on what they happen to be doing at the time or on the task they want to perform.

For example, when I wanted to insert the above graphic into my writing, I clicked on the “Insert” tab of the Ribbon interface, just as I have down in earlier versions of Office apps. The Ribbon interface then updated to show me the most useful command available to me for inserting an object into the document.

All of the old Insert commands we’ve come to know and love, such as: Shapes, Table, Picture, Clip Art, Chart, Hyperlink, Header and Footer are there. One thing that immediately stands out in the Ribbon interface are the large iconic illustrations that accompany each command. This, in and of itself, is a huge visual improvement over the cascading menus that have plagued recent versions of Office. However, the next example illustrates the simplicity and beauty of the interface created by the Office team. Below is the Ribbon for the Insert command when writing in “blog” mode in Word. (Yes, Office 2007 will include a mode in which users can create, edit and upload blog posts. More on this in the Word 2007 Review).

Notice the absence of the Shapes, Pages and Header & Footer groups of commands in the Ribbon? This, of course, is because I can’t insert any of those objects into a blog post. While seemingly simple, and maybe insignificant, this contextually sensitive interface is light years beyond anything Microsoft, or most any company, for that matter, has ever created. It is this simplification of the user experience that I believe so many users will come to appreciate, whether they know it or not.

Of course, each app in the suite has different commands and works slightly differently, which is to be expected considering these applications are still in beta. However, this great turn to usability is one that I have not seen Microsoft take at any time previously with the Office suite. Obviously, there is much, much more to cover in the Office suite. However, I will cover these in the individual application reviews. Needless to say, I am incredibly impressed with the work the Office team has done to create a better experience for the majority of their users and will try to show some of those things in each application review.

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Wednesday, May 24, 2006

First Impression of Office 2007 Beta 2

My first impression of Microsoft Office 2007 Beta 2 is actually really positive, despite the fact that I had very low expectations. I’ve now been playing with Outlook, Word, PowerPoint, Excel, Access and Publisher and am amazed at what they’ve done with the user interface. I never expected to see something like this from Microsoft. I don’t know where to begin, except to say that I definitely need more time to wrap my head around what I’m seeing before I can write any review. By the way, I’m writing and posting this from Word itself. Remember my post about blogging in Word? Well, it’s true. Much more to come this week. All I can say right now is AWESOME!


Tuesday, May 23, 2006

Microsoft Office 2007 Beta 2 released

Earlier today, Microsoft, during their annual WinHEC conference, release a public beta of Office 2007. I tried to download it earlier today, but the servers were predictabely getting slammed. I'm downloading the installers now and will post a review later tonight or tomorrow. I'll focus mostly on what's going to matter to the average busines user.

Thursday, May 18, 2006

Skype not Aftraid of Net Neutrality?

According to an article over at ars technica, a Skype executive mentioned that he has no worries about ISPs charginga premium to carry Skype traffic over their pipes. He believes that the Skype user base will cause an uproar with the ISP(s), such that the ISP(s) will have to reconsider their decision to cash in on Skype's hard work. To quote the article:

Skype's battleplan is simple. If their user base is large enough, companies will think twice about tampering with Skype traffic. When Brazil's biggest telecom pulled the plug on Skype, the outcry in the country was big enough that the decision was soon reversed. Bilefield said, "The community has the power to change things."
While I don't know whether or not that is a sound strategy, it got me thinking about this whole "net neutrality" argument.

As I posted on the thread at Digg that referenced this article, I believe the ISPs are in a bit of a pickle if they think they can do whatever they wish with content providers. Unfortunately for them, the relationship between ISP and content provider is symbiotic. The ISP needs them to provide compelling, rich, bandwidth-hungry applications as much as the content providers need a pipe over which to provide the service or application. Would anyone really need a 6 Mbit connection (my current RoadRunner connection) if all they were doing was emailing and surfing CNN.com? As with most established monopolies, the ISPs will never innovate and/or change over time to stay relevant. Instead, they will focus all of their efforts on fighting the inevitable and piss off a lot of customers along the way, never giving thought to what was best for those customers.

Since the big Skype announcement this week of free Skype Out calling services, I have been trying to convince everyone I know to drop their land lines in favor of a Skype solution. I really hope it catches on in this country as it has in others and that we can, as Mr. Bilefield said, "have the power to change things".


Tuesday, May 16, 2006

Google Notebook is Live

Google Notebook is live, which we knew would happen. Here's what was somewhat of a surprise to me: it's a Firefox extension. I certainly didn't see that one coming. Did anyone else? It's late, but I'll give a short review here.

First, a "Note this (Google Notebook)" item has been added to the Firfox contextual menu as pictured below.























Basically, anything you can get in your browser window can be "Noted". Google is also adding "Note this" links to your Google search results. Note the link in the picture below.





The Notebook lives in the lower right of your Firefox window and can be minimized or restored. Maximizing it open a new browser windows with a full-screen view of your notebook.




Notes can be manually added and you can create multiple notebooks with the click of a button on the aptly named "Actions" drop-down menu.




I'm sure the blogosphere will disect this thing tomorrow, but, on the surface, it seems easy enough. I'm sure we'll all put it through its paces tomorrow.

Monday, May 15, 2006

Free calls to all landlines and mobile phones within the US and Canada - Skype Blogs

Can it possibly be true? Even though this is only guaranteed to run through the end of the year, this is a big announcement. With everything that's happening with the NSA and telcos, there couldn't be a better time to offer someone an alternative. There were already over 6 million people on Skype as of this writing. I wouldn't be surprised to see this number increase dramatically very soon. Even if it does go back to a pay service in January, many people will continue the service. Brialliant move by eBay-Skype's marketing folks.

Free calls to all landlines and mobile phones within the US and Canada - Skype Blogs


Saturday, May 13, 2006

AMCP Tech Blog: Word 2007 to support Blogging

You know blogging has hit the mainstream when the the largest software company in the world integrates blogging support into the most widely used office application suite in the world.

AMCP Tech Blog: Word 2007 to support Blogging


Mashable* » Coming Soon: Paypal Payments via Skype

Pete Cashmore from Mashable has posted an blurb via Skype Journal regarding the integration of PayPal into the Skype client. There was a discussion over at either TechCrunch or GigaOm about the disaster that was the Skype purchase by eBay. I had, and still do have, a very different feeling about the purchase. I think it was a great idea for two reasons.

First, eBay charges small, nominal fees to enahnce a seller's listing such as bold listings, picture galleries, top of page listings, highlighted listings, etc. Many people participate and eBay has numbers to support the investment. Now then, large numbers of people were putting "Skype Me" buttons in their listings well before the buy out. However, it requires the editing of HTML, which is more than some sellers can handle. So eBay make a "Skype Me" button a $.50 option when the listing is created. They may even already do this, it's been ages since I've used eBay. No fuss for the seller and they get to keep up with the more technically savvy users already doing this. One thing about eBay is that people will mimic anything they see being used successfully. If one seller with a really high feedback rating has a "Skype Me" button in all of his listings, you can be darn sure that everyone else will want to do so as well. All of those small $.50 transaction start to add up quick when you do the volume that eBay does. Eventually, eBay will start to earn that money back.

The second, and more exciting, use of Skype on eBay will be voice services. Ether already does this, although they have not publically launched yet. Pete, from Mashable, is the only person I've actually seen who uses it and has commented on his experience. Read his post here to get his thoughts. The general idea is that a seller sells his time rather than a tangible good. For example, I create a listing on eBay for technical support on Apple computers. I set my rate at $20/30-minute increment. Someone has a question about their iLife software. This person doesn't have the time or knowledge to peruse forums on the web to find and answer to their question, but they know they can jump on eBay and find someone to answer for a decent price. They search on eBay just like they do for goods and eventually find me. They see my rate and my excellent feedback from people whom I have helped and decide to call me. They call, through Skype, and I walk them through the solution to their problem. Once we have finished, $20 is sent to my PayPal account and I have another satisfied customer. The same use case scenario could be made for any number of services in which people interact and communicate. Tech support, business consulting (which is Pete's specialty), relationship advice, home repair advice, blogging advice, it could really be anything.

What happens when you're so successful that you can't possibly answer all of the calls you have? Why you just join forces with some of the other highly rated experts in your category or hire knowledgeable people like you would any other business. With Skype's real-time presence abilities, you can have a virtual call center of people ready to answer questions and help your customers. If you're not available, the buyer can see that and go to the next available expert. If that person takes the call, you give him a cut of the revenue and keep a bit for yourself for doing nothing but letting him use your good name and reputation. If eBay and Skype are smart, they will build group presence into Skype presence at some point to simplify this process for the users.

So now, you have just exposed your "business" to millions upon millions of potential customers and eBay has tapped into a whole new revenue stream, which investors really like to hear about. Because Skype's communications are encrypted, users can rest easy knowing private conversations won't be compromised. Can't guarantee that with a phone call, especially in light of the recent NSA fiasco. It's a win win situation for everyone. The question is when and will it happen?

Mashable* » Coming Soon: Paypal Payments via Skype

Friday, May 12, 2006

Yahoo CEO laments not buying Google | News.blog | CNET News.com

Ya think? Of course, hindsight is 20/20. I admire the confidence Brin and Page had asking for $1 billion at a time when things were really bad and no companies were selling for any amount of money. They obviously knew what Google would become and saw immense value. I'd say they made the right decision.

Yahoo CEO laments not buying Google | News.blog | CNET News.com

Thursday, May 11, 2006

Adventures in MySpace

Without getting into too much detail, I've been arduously studying social networking for "research" for "projects" I "may or may not be working on" at "work". It has been quite interesting, to say the least, and I've learned quite a bit about behavioral patterns of people of varying general demographics. Because I follow technology so ardently, I have, of course, heard of the king of social networks, MySpace. I've also heard of several others such as TagWorld, Bebo, Orkut and the recently launched AIMPages.

Up to this point, I have resisted getting involved with any of these networks for two reasons. First, I don't have a whole lot of time to devote to contributing relevant content. Second, I've been literally disgusted at the abominations called MySpace pages I've seen from friend and co-workers. As a designer, I die a little bit each time I see a MySpace profile.

Unfortunately for me I have come to the point that I need to actually participate in one of these communities to further my understanding of their operations. For this purpose, I have decided to join the established leader (MySpace) and the up-and-comer (AIMPages). I can summarize my brief experiences with both thusly:

MySpace's strength is in numbers. Chances are anyone who might join the network already knows several, if not many, existing members. I counted at least a dozen on my first perusal through the alumni from my graduating class. MySpaces' weakness is, of course, it's horrid collection of pages. I can't write further of it for fear of getting sick.

AIMPages has impressed me despite it not playing well with Firefox on my Mac. Most of the pre-designed page templates have a clean layout. They're also promoting an open architecture by using web services widgets based on existing services such as Flickr. Widgets are easy to implement into a page; simply drag and drop them from the gallery onto the page. Ultimately, I think AIMPages will gain some ground on MySpace based on it's ease of use and cleanliness. Having a tie in to the most popular IM client and established advertising infrastructure doesn't hurth either.

I will post further on my experiences with the two services.

Testing...

Wednesday, May 10, 2006

Longhorns to snatch "world's biggest HD display" title from Dolphins?

The guys over at Engadget have the scoop on the "biggest HD display in the world". It will reside in Darrell K. Royal Texas Memorial Stadium, which just happens to be the home of my beloved Longhorns. Now, if only they could replace the "Running of the Horns" video while they're at it.

Tuesday, May 09, 2006

Much Ado About Squidoo

I recently covered Squidoo and mentioned that I had set up a "Lens" to see what kind of response I would get out of it. Within the last couple of days, Michael from TechCrunch wrote an article predicting its demise. Today, Pete from Mashable picked up the discussion. The census seems to be that Squidoo will die if they remain a "walled garden", or closed service. Their other hinderance is that they don't allow for community interactions around the "Lens". Of course, I already wrote this in my previous post.

Syndicated at Last

I don't mean to toot my own horn, but check out what I saw when I logged into my FeedBurner account today.




That's right, I've got a subscriber. Look out!